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| License | Description |
|---|---|
| Essentials | Designed for small businesses getting started with CRM to boost sales or service productivity. |
| Starter | Salesforce Starter is the fastest way to get started with the Salesforce CRM suite. It’s perfect if you’re a first-time user who wants to find, win, and keep customers and build stronger relationships from day one. |
| Professional | Designed for businesses requiring full-featured CRM functionality |
| Enterprise | Meets the needs of large and complex businesses. It gives you advanced customization and administration tools, in addition to all the functionality available in Professional Edition, that can support large-scale deployments. Enterprise Edition also includes access to Salesforce APIs, |
| Unlimited | Maximizes your success and extends it across the entire enterprise through the Lightning Platform. It gives you new levels of platform flexibility for managing and sharing all your information on demand. Includes all Enterprise Edition functionality, Premier Support, full mobile access, unlimited custom apps, increased storage limits, and other features. |
| Developer | Provides access to the Lightning Platform and APIs. It lets developers extend Salesforce, integrate with other applications, and develop new tools and applications. Developer Edition also provides access to many of the features available in Enterprise Edition. |
| License | Description |
|---|---|
| Salesforce | The Salesforce license provides access to the full suite of Salesforce CRM functionality, allowing users to manage customer relationships, sales, and service productivity. |
| Knowledge User | The Knowledge User license is designed for users who need access to knowledge articles and resources within Salesforce to support customer service and support activities. |
| Identity Only | The Identity Only license grants users access to the identity and access management features of Salesforce, allowing them to manage user authentication and authorization. |
| Salesforce Integration | The Salesforce Integration license enables users to integrate Salesforce with other applications and systems, allowing for seamless data exchange and automation between platforms. |
| Salesforce Platform | The Salesforce Platform license provides access to the Lightning Platform, allowing users to build and customize applications, extend Salesforce functionality, and develop new tools and solutions. |
| Chatter Free | The Chatter Free license allows users to collaborate and communicate within the Salesforce Chatter platform, enabling discussions, file sharing, and social networking features. |
| Chatter Only | The Chatter Only license provides limited access to the Salesforce Chatter platform, allowing users to participate in discussions and access shared files, but without access to other Salesforce functionalities. |
| License | Description |
|---|---|
| Chatter Answers User | This license is designed for users who need access to the Chatter Answers feature within Salesforce. It allows users to post and respond to questions, share knowledge, and collaborate with others through the Chatter platform. |
| Flow User | The Flow User license provides users with access to Salesforce Flow, a tool that allows for the automation of business processes and the creation of custom workflows. Users with this license can design, build, and run flows to streamline and automate various tasks within Salesforce. |
| Knowledge User | The Knowledge User license is intended for users who require access to the Knowledge feature in Salesforce. With this license, users can create, manage, and share knowledge articles and resources to support customer service and support activities. |
| Chat User | The Chat User license grants users access to the Live Agent Chat feature in Salesforce. It enables users to engage in real-time chat conversations with customers and provide immediate support and assistance. |
| Marketing User | The Marketing User license is designed for users who need to access and utilize Salesforce's marketing functionalities. It allows users to create and manage marketing campaigns, track leads and opportunities, and analyze marketing performance. |
| Offline User | The Offline User license provides users with access to Salesforce's offline capabilities. With this license, users can access and edit Salesforce data even when they are not connected to the internet, and sync their changes once they regain internet connectivity. |
| Service Cloud User | The Service Cloud User license is intended for users who require access to Salesforce's Service Cloud functionality. It enables users to manage and resolve customer service cases, track customer interactions, and provide efficient customer support. |
| License | Description |
|---|---|
| Sales Cloud | The Sales Cloud license provides users with access to Salesforce's sales automation tools and functionalities. It enables users to manage leads, opportunities, and accounts, track sales activities, and collaborate with team members to drive sales performance. |
| CPQ & Billing | The CPQ & Billing license allows users to leverage Salesforce's Configure, Price, Quote (CPQ) and billing capabilities. It enables users to streamline the quoting and billing process, generate accurate quotes, manage pricing and discounting, and automate billing and invoicing. |
| Sales Cloud Einstein | Sales Cloud Einstein provides users with advanced artificial intelligence capabilities within the Sales Cloud. It leverages AI-powered features such as intelligent lead scoring, predictive forecasting, and automated activity capture to optimize sales processes and drive revenue growth. |
| Marketing Cloud Account Engagement | The Marketing Cloud Account Engagement license provides users with access to Salesforce's marketing automation tools. It allows users to create and execute personalized marketing campaigns, engage with customers across multiple channels, track marketing performance, and nurture customer relationships. |
| Service Cloud | The Service Cloud license is designed for users who need access to Salesforce's customer service and support functionalities. It enables users to manage and resolve customer cases, provide efficient support, track customer interactions, and collaborate with team members to deliver exceptional customer service. |
| Field Service | The Field Service license is intended for users who require access to Salesforce's field service management capabilities. It allows users to schedule and dispatch field technicians, track service appointments, manage work orders, and optimize field service operations. |
| Digital Engagement | The Digital Engagement license enables users to leverage Salesforce's digital engagement tools. It allows users to engage with customers through various digital channels, such as web chat and social media, provide personalized interactions, and deliver seamless customer experiences. |
| Service Cloud Einstein | The Service Cloud Einstein license provides users with access to Salesforce's artificial intelligence (AI) capabilities within the Service Cloud. It enables users to leverage AI-powered features, such as intelligent case routing and automated email responses, to enhance customer service efficiency and effectiveness. |
| Maps | The Maps license allows users to integrate mapping and location-based services into their Salesforce applications. It enables users to visualize and analyze data geographically, optimize routes for field service teams, and enhance location-based decision-making. |
| Data Cloud | The Data Cloud license provides users with access to Salesforce's data enrichment and data integration services. It allows users to access and leverage external data sources, enrich their Salesforce data with additional information, and integrate data from multiple systems for a comprehensive view of their customers. |
| Tableau | The Tableau license grants users access to Tableau, a powerful data visualization and analytics platform. It allows users to connect to various data sources, create interactive dashboards and reports, and gain valuable insights from their data. |
| License | Description |
|---|---|
| Starter | Salesforce Starter is the fastest way to get started with the Salesforce CRM suite. It’s perfect if you’re a first-time user who wants to find, win, and keep customers and build stronger relationships from day one. |
| Platform Plus | Platform Plus is a license that provides additional features and capabilities on top of the Salesforce Lightning Platform. It offers enhanced customization and administration tools, as well as access to advanced platform functionalities for managing and sharing information across the organization. |
| License | Description |
|---|---|
| Financial Services | This license is tailored for organizations in the financial services industry. It provides industry-specific functionalities and tools to support financial operations, compliance, and customer relationship management. |
| Health | The Health license is designed for healthcare organizations and providers. It offers features and capabilities to manage patient data, appointments, medical records, and streamline healthcare workflows. |
| Consumer Goods | The Consumer Goods license is intended for companies in the consumer goods industry. It provides tools to manage sales, distribution, and marketing efforts, as well as track customer interactions and analyze market trends. |
| Energy & Utilities | This license caters to organizations in the energy and utilities sector. It offers functionalities to manage customer relationships, track energy usage, and streamline billing and service processes. |
| Manufacturing | The Manufacturing license is tailored for manufacturing companies. It provides tools to manage production, inventory, supply chain, and customer relationships, enabling efficient manufacturing operations. |
| Communications | This license is designed for organizations in the communications industry. It offers features to manage customer relationships, track sales and service activities, and analyze customer data to enhance communication services. |
| Media | The Media license caters to companies in the media industry. It provides tools to manage advertising campaigns, track leads, analyze customer behavior, and streamline content production and distribution. |
| Automotive | This license is tailored for automotive companies. It offers features to manage sales, service, and customer relationships, as well as track vehicle inventory and analyze market trends in the automotive industry. |
| Education | The Education license is designed for educational institutions. It provides tools to manage student information, track academic performance, communicate with students and parents, and streamline administrative processes. |
| Nonprofit | This license caters to nonprofit organizations. It offers features to manage donor relationships, track fundraising efforts, streamline volunteer management, and analyze the impact of nonprofit programs. |
| Public Sector | The Public Sector license is tailored for government and public sector organizations. It provides tools for citizen relationship management, case management, service delivery, and data analysis to support public sector operations. |
| Retail | This license is designed for retail companies. It offers features to manage sales, inventory, customer relationships, and marketing campaigns, as well as analyze retail performance and trends. |
| Transportation | The Transportation license caters to organizations in the transportation industry. It provides tools to manage logistics, track shipments, optimize routes, and streamline transportation operations. |
| Philanthropy | This license is tailored for philanthropic organizations and foundations. It offers features to manage grant programs, track donations, measure impact, and streamline philanthropic operations. |
| License | Description |
|---|---|
| External Identity | The External Identity license allows organizations to grant external users access to their Salesforce environment. It enables organizations to collaborate and engage with customers, partners, and other external stakeholders by providing them with secure and controlled access to specific Salesforce features and data. |
| Chatter External | The Chatter External license enables organizations to extend the collaboration capabilities of Salesforce Chatter to external users. It allows external users to participate in discussions, share files, and collaborate with internal users, fostering communication and collaboration across organizational boundaries. |
| Lightning Platform Starter | The Lightning Platform Starter license provides users with access to the Salesforce Lightning Platform, a powerful application development and customization platform. It allows users to build custom applications, automate business processes, and extend Salesforce functionality to meet specific business needs. |
| License | Description |
|---|---|
| Customer Community | The Customer Community license allows organizations to create and manage an online community for their customers. It enables customers to access self-service resources, interact with other customers, and engage with the organization for support and collaboration. |
| Customer Community Plus | The Customer Community Plus license provides an enhanced version of the Customer Community license. It offers additional features such as access to knowledge articles, case management, and entitlements. This license is suitable for organizations that want to provide a more comprehensive and interactive customer support experience. |
| Partner Community | The Partner Community license is designed for organizations that want to collaborate and engage with their external partners. It allows partners to access resources, collaborate on deals, and manage opportunities. This license facilitates effective communication and collaboration between the organization and its partners. |
| External Apps | The External Apps license allows organizations to extend the functionality of Salesforce and provide access to external users. It enables organizations to build custom applications and provide secure access to specific features and data for external users, such as vendors, suppliers, or contractors. |
| Channel Account | The Channel Account license is intended for organizations that have a channel partner program. It allows channel partners to access resources, collaborate on sales opportunities, and manage leads and deals. This license enables effective channel partner management and collaboration. |